Privacy policy

Welcome to our Privacy Policy page. When you use our web site, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can tailor the information we show you, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. We make every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties. However, this website may include links to other websites or other internet sources. As we cannot control these web sites and external sources, we cannot be held responsible for the provision or display of these sites or external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these sites or external sources.

If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by contacting us and letting us know your preferences. These choices do not apply to mandatory service communications that are part of certain website services such as making a booking.

We do not store credit card details nor do we share customer details with any 3rd parties. We use Square payment services.

We collect data to operate effectively and provide you with the best experiences with our services. You provide some of this data directly, such as when you make a booking. We get some of it by recording how you interact with our services by, for example, using technologies like cookies. We may also obtain data from third parties (including other companies) e.g. Google Analytics. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

Our web site uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalising) the services we offer, to send communications, including promotional communications, and to display advertising.

Protection of data: security is of critical importance. Our booking platform is provided by Planyo, owned by Xtreeme Sagl, who understands that data security is of highest importance. This is why they choose the best and most secure cloud provider on the market - Amazon AWS (Zurich Switzerland region) to ensure the highest security possible. The same provider is used by websites such as NASA, Netflix, Adobe, Expedia and many others. Your data is absolutely safe because it resides on multiple high-performance servers in different physical locations (data is replicated instantaneously) using the Aurora DB technology (with read-replicas).